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Terms & Conditions

Arrival Times

Please refer to your Confirmation for check-in location. The following check in/check out times apply:

Date Check In Check Out
01/01 - 03/01 3:00 PM 11:00 AM
03/02 - 08/31 4:00 PM 10:00 AM
09/01 - 10/07 3:00 PM 11:00 AM
10/08 - 10/13 5:00 PM 11:00 AM
10/14 - 12/31 3:00 PM 11:00 AM
** 01/01, 02/01 and 03/01 5:00 PM 11:00 AM

** - High Volume Check In Days


Minimum Age Requirement

No condominium or beach house will be rented to vacationing students or young singles unless accompanied by a parent. Singles must be 25 years of age or older. Parents must check in and occupy the condominium or house with their children during the entire rental period. Failure to do this will result in ejection of the unaccompanied youth and forfeiture of all payments. Any reservation made under false pretenses will result on forfeiture of advance payment and the party will not be permitted to check in.

Deposit Policy

Arrival Date Start Arrival Date End Final Refundable Date Balance Collection/ Non-Refundable
10/15/2022 3/10/2023 8 Days prior to arrival 7 Days prior to arrival
3/11/2023 4/15/2023 22 days prior to arrival 21 Days prior to arrival
4/16/2023 5/17/2023 15 Days prior to arrival 14 Days prior to arrival
5/18/2023 8/11/2023 22 days prior to arrival 21 Days prior to arrival
8/12/2023 9/29/2023 15 Days prior to arrival 14 Days prior to arrival
9/30/2023 10/15/2023 22 days prior to arrival 21 Days prior to arrival
10/16/2023 3/10/2024 8 Days prior to arrival 7 Days prior to arrival



Cancellation Policy

Short Term guest

 Monthly Guest



Confirmation of your reservation will be emailed upon receipt of the reservation advance payment. Please read the confirmation for accuracy of dates and accommodations. 


Please remember to pick up your parking pass at the Service Desk.

All parking is limited and at some locations more restrictive than others. Parking is limited to paying guests only. One permit is provided for a 1-bedroom unit.


Each guest will be financially responsible for damage done to the property, including its elevators, beyond normal wear and tear.  Any damages in the unit upon your arrival should be reported immediately to the front desk.


A basic supply of linen is provided in each property. Bed linen and bath towels are not changed during your stay. The start-up set of bath soap, toilet tissue and trash bags are not replenished.

For Sale

If a property is for sale, the owner reserves the right to have his property shown to prospective buyers at any time during your stay. Every effort will be made to schedule the showing at a convenient time for you during business hours, all 7 days of the week.


All vacation properties are individually owned and are decorated to suit the owner. Decor, style, and color will vary. Furnishings are subject to change without notice. Please do not transfer furnishings of any kind from one property to another. Loss of these items as well as damage to the unit or furnishings in excess of normal wear will be charged to you, the renter. If you require special appliances or equipment, please bring them with you.

Sofa Sleepers

Most condominiums offer sofa sleepers. We recommend they be used only by children.

Special Requests and unit changes/moves

Every effort will be made to accommodate special requests for height levels, bedding types and smoking or non-smoking properties when possible. Brett/Robinson could potentially be required to move your rental to a different unit due to owner requests, water damages, construction, or removal of that unit from the Brett/Robinson rental program. Every effort will be made to move you to a like unit in the same property as originally booked, or in one of our many like properties. If there are no like units, you will be given the option to 1) cancel and receive a full refund, 2) receive a refund in difference in rate if a lower rate, or 3) pay the difference in rate if moved to a higher rate. 


Please report any malfunctioning equipment or damage as soon as possible to your check-in location. Every effort will be made to correct the situation as soon as possible. Repairmen may enter the premises during business hours for purposes connected with repair, care, or maintenance of the rental property.


Please go to to check local weather. Enter city: Gulf Shores, enter zip code: 36542


Clean beaches

Effective Jan. 1, 2016, the cities of Gulf Shores and Orange Beach require the daily removal of all personal items from the beach —such as canopies, tents, chairs and umbrellas — to ensure the safety and cleanliness of our beaches and the protection of wildlife and natural habitats. According to ordinances in each city, any personal property left on the beach one hour after sunset will be removed and disposed of overnight. For more information on the "Leave Only Footprints" initiative, visit


Please act accordingly and with respect to other vacationers. No profanity, loud music, lewdness, arguing or other such acts that will impact the pleasure, rest and relaxation of other guests by any members of your party. In accordance with Ordinances 54.21-23, these behaviors could result in the police being called, but also may include ejection and ending your vacation.

Beach Safety

Make sure you remain BEACH SAFE during your stay. We want the vacation memories you take home to be happy ones! Take a moment to look at for more details.


Please be aware that there are no lifeguards on duty, and that it is your responsibility to know and follow the warning flag system. Neither Brett/Robinson, nor the Homeowner’s Association, are responsible for any injuries or potential drownings on the beaches in front of the properties. For more information please go to:

Parking Lot

Please be advised that neither Brett/Robinson, nor the Homeowners Association, are responsible for any damages or theft that your vehicle may incur while parked on the premise.


Fire department regulations prohibit the use of a grill on all decks, porches and balconies. Most rental properties have approved grills available for use at ground level.


We ask that you do not hang anything from balconies, this is to include towels, bathing suits and flags of any type. Please do not throw, pour or drop items from balconies such as food, drink, pocket change, or other. This will result in immediate ejection and ending your vacation.


Fireworks are prohibited at all rental properties! The use of fireworks on buildings, grounds or the beach is against city ordinances and the fire code. Use of fireworks will be reported to local authorities. Parents are responsible for supervising their children. Please leave your fireworks at home.

Telephone Service

Each property has a telephone for your convenience. Long distance calls must be made collect, or charged to your credit card or personal home phone.

Cribs and High Chairs

Cribs and high chairs may be rented through local furniture rental companies.

Inclement Weather

Refunds will not be made due to inclement weather. If evacuation is mandated by civil authorities, you will be given a refund for the unused portion of your rental period.

Agency Disclosure

Brett/Robinson serves as the agent and representative of all owners of condominium units and houses on its rental program, and is acting always, in and for the best interest of the owners.


Pets are not permitted in any rental unit. A pet, or evidence of a pet, will result in forfeiture of rent and removal of the guests. We will be happy to recommend local kennels. Please ask a reservationist when you call. 

Service Animals are allowed at Brett/Robinson Rentals. Service Animals are defined as dogs and, in some circumstances, miniature horses that are individually trained to do work or perform tasks for people with disabilities. Service animals do not include comfort animals or emotional support animals. Comfort animals and emotional support animals are not allowed at Brett/Robinson managed properties. As of September 1, 2019, there is a criminal penalty for those who misrepresent an animal as a service animal or an animal-in-training.

If you will have a Service Animal with you during your stay, we ask that they remain on a leash when outside of the condo and under their handler’s control at all times. The animal will be removed from the premises if it is out of control or it is not housebroken.


Every effort has been made to assure all descriptions are accurate, however Brett/Robinson is not responsible for changes in furnishings and equipment, or for printing errors. Rates and specials are subject to change without notice.

Use of Facilities

Accommodations and amenities are provided for your enjoyment. By using these facilities, you assume responsibility and liability for your actions. Neither the property owner, the management company, nor the owner's association assume any liability for accidents or injuries.

Lost and Found

Although we are not responsible for personal items missing or left behind, we will attempt to locate and return them to you. Grocery, HBA and any type of liquids will not be returned. Items will be held for 30 days, then any unclaimed items will be donated to charity or discarded. 



Check out Procedures

Departure from the premises is required by or before the specified checkout time. 
Please set the thermostat temperature at 75 degrees F for summer and 65 degrees F for winter.
Our housekeepers will strip and remake the beds, replace linens, vacuum, dust, clean the bathrooms, and mop the kitchen floor. If additional cleaning is required, you will be charged.
Keys must be returned to your check-in location! Do not leave keys at the property! Unreturned or lost keys will result in the lock being changed at a cost to you of not less than $50.00.


From time to time we may send out email and/or text messages to facilitate your stay, alerting you that products are available, to remind you about providing feedback, or for promotional offers. In addition, you will receive communication from us 1) if you contact us for a particular reason, 2) to receive your orders, or 3) we need to contact you for administrative purposes such as winning a contest.  By providing your phone number, you agree to receive text messages from Brett-Robinson. Message and data rates may apply. Message frequency varies. You can view our privacy policy by clicking here.